Refund Policy

Effective Date: May 2026

This Refund Policy explains when payments made to speedRecon (a product of Vencha Investments Ltd) may be refunded, credited, or treated as non-refundable.

1. General Rule

Except where required by law or expressly stated otherwise, subscription fees and other charges are generally non-refundable once a paid subscription period has started or a paid service has been delivered.

2. Duplicate or Erroneous Charges

If you were charged more than once for the same transaction, charged in error, or charged an incorrect amount due to a billing issue attributable to us, you may request review for a refund, credit, or correction.

3. Failed Service Activation

If payment is successfully collected but we fail to activate the corresponding subscription due to our own system error and we do not correct the issue within a reasonable period, you may be eligible for a refund or service credit.

4. Unauthorized Transactions

If you believe a payment was unauthorized, please contact us promptly and also contact your payment provider. We may require reasonable evidence and will investigate in cooperation with the payment processor.

5. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute, we reserve the right to suspend the affected account while the dispute is reviewed. If the dispute is resolved in our favor, you remain responsible for the original amount and any fees lawfully recoverable.

6. Renewals

Renewal payments, including automatic renewals, are generally non-refundable once the renewal term has started, except where required by law or where we determine that a refund is appropriate in exceptional circumstances.

7. Downgrades and Unused Time

Unless we expressly state otherwise, we do not provide refunds for partial subscription periods, unused time, unused features, reduced usage, or downgrades made after a billing period has begun.

8. Free Plans and Trials

Free plans and trial access do not carry refund rights because no subscription fee is charged for those specific periods, unless bundled with another paid service.

9. Refund Request Process

To request a refund review, contact billing@speedrecon.com with:

• your account or company name;
• payment reference;
• date of payment;
• amount paid;
• reason for the request;
• any supporting evidence.

We may request additional information reasonably necessary to investigate.

10. Review Timeline

We aim to review refund requests within a reasonable time. Approval, where granted, may depend on payment processor procedures and banking timelines.

11. Method of Refund

Where approved, refunds may be made to the original payment method where possible, or by another lawful and practical method determined by us.

12. Exceptions

Nothing in this Refund Policy limits any mandatory consumer or statutory rights that cannot lawfully be excluded.

13. Contact

billing@speedrecon.com
support@speedrecon.com
432/13 Alwaleed Bin Talal Highway, Mamobi, Accra, Ghana